Cancellation policy

Purchase Options and Cancellation Policy

Effective Date: July 16, 2025
Last Updated: July 16, 2025

1. Purchase Options Overview

CleanStuff offers flexible purchase options to meet your eco-friendly cleaning needs, from one-time purchases to convenient subscription services.

2. Available Purchase Options

One-Time Purchase

  • Description: Single purchase of selected products
  • Payment: Full payment required at checkout
  • Shipping: Standard shipping rates apply (₹50 domestic, varies for UAE)
  • Flexibility: No ongoing commitments
  • Product Selection: Choose from our full range of eco-friendly cleaning sheets

Bundle Packages

  • Description: Curated combinations of laundry sheets and cleaning products
  • Options:
    • Starter Pack: Essential cleaning bundle for new customers
    • Family Pack: Larger quantities for bigger households
    • Travel Pack: Convenient sizes for travel or small loads
  • Payment: Full payment required at checkout
  • Savings: Bundled pricing may offer value compared to individual purchases

Future Purchase Options

  • Subscription Service: Coming soon - automated recurring deliveries
  • Bulk Orders: Special pricing for large quantity orders (contact customer service)

3. Payment Methods

Accepted Payment Methods

  • Credit Cards (Visa, Mastercard, American Express)
  • Debit Cards
  • Digital Wallets (as available at checkout)
  • Net Banking (for Indian customers)
  • UPI (for Indian customers)
  • International payment methods (for UAE customers)

Payment Security

  • All transactions processed through secure, encrypted payment gateways
  • We do not store payment information on our servers
  • PCI DSS compliant payment processing

Payment Terms

  • Full Payment Required: All orders must be paid in full at time of purchase
  • No Cash on Delivery: COD is not available
  • Currency: All prices listed in Indian Rupees (₹)
  • One-Time Transactions: Each purchase is a separate transaction

4. Order Cancellation Policy

Cancellation Window

Orders can be cancelled under the following conditions:

Before Processing (Order Confirmation Stage)

  • Timeframe: Within 2 hours of placing the order
  • Method: Contact customer service or use account dashboard
  • Refund: Full refund processed within 3-5 business days
  • No Charges: No cancellation fees apply

After Processing but Before Shipping

  • Timeframe: Within 24 hours of order confirmation
  • Method: Contact customer service immediately
  • Refund: Full refund minus processing fee of ₹25
  • Approval: Subject to order status and warehouse processing

After Shipping

  • Policy: Orders cannot be cancelled once shipped
  • Alternative: Return policy applies after delivery
  • Tracking: Use provided tracking information to monitor shipment

Cancellation Process

How to Cancel

  1. Account Dashboard: Log into your account and navigate to recent orders
  2. Customer Service: Email or call our support team
  3. Order Information: Provide order number and reason for cancellation
  4. Confirmation: Receive cancellation confirmation via email

Required Information

  • Order number
  • Registered email address
  • Reason for cancellation (optional but helpful)
  • Preferred refund method

5. Future Services

Upcoming Features

  • Subscription Service: We're working on launching subscription options for regular deliveries
  • Bulk Order Discounts: Special pricing for large quantity orders
  • Corporate Accounts: Business accounts with custom pricing and terms

Current Limitations

  • No Subscriptions: Subscription service is not currently available
  • One-Time Orders Only: All current purchases are individual transactions
  • Standard Pricing: Bulk discounts not currently available (contact for large orders)

6. Refund Processing

Refund Timeframes

  • Order Cancellation: 3-5 business days from cancellation confirmation
  • Return Processing: 5-7 business days after return received and processed
  • Payment Method: Refunds processed to original payment method
  • Bank Processing: Additional 2-3 business days for bank processing

Refund Methods

  • Credit/Debit Cards: Refunded to original card
  • Digital Wallets: Refunded to original wallet account
  • Net Banking/UPI: Refunded to originating account
  • International Payments: May take 7-10 business days for processing

Refund Exceptions

  • Processing Fees: ₹25 processing fee may apply for late cancellations
  • Payment Gateway Charges: Non-refundable payment processing fees
  • Shipping Charges: Shipping fees are non-refundable except in case of defective products

7. Customer Support

Contact Information

  • Email: [insert customer service email]
  • Phone: [insert customer service number]
  • Business Hours: Monday-Friday, 9:00 AM - 6:00 PM IST
  • Response Time: Email inquiries answered within 24 hours during business days

Cancellation Support

  • Immediate Assistance: Contact us immediately if you need to cancel an order
  • Order Status: We'll check current order status and processing stage
  • Guidance: Our team will guide you through available options
  • Follow-up: Confirmation emails sent for all cancellation requests

8. Special Circumstances

Technical Issues

  • Website Errors: Orders placed due to website errors may be cancelled without penalty
  • Payment Failures: Failed payments automatically cancel the order
  • Duplicate Orders: Accidental duplicate orders can be cancelled immediately

Force Majeure

  • Unavoidable Delays: Natural disasters, strikes, or other uncontrollable events
  • Order Cancellation: We may need to cancel orders during force majeure events
  • Full Refund: Complete refund provided for cancelled orders due to force majeure
  • Customer Notification: Advance notice provided when possible

Product Discontinuation

  • Discontinued Items: If ordered products are discontinued before shipping
  • Customer Options: Full refund or substitute with similar product
  • Customer Choice: Customer decides between refund or substitution
  • No Additional Cost: Substitutions provided at original order price

9. Terms and Conditions

Policy Changes

  • Updates: This policy may be updated periodically
  • Notification: Changes communicated via email and website posting
  • Effective Date: Changes effective from posted date
  • Customer Agreement: Continued use constitutes acceptance of changes

Legal Compliance

  • Indian Laws: Policy compliant with Indian consumer protection laws
  • International Orders: UAE orders subject to applicable local regulations
  • Dispute Resolution: Governed by terms outlined in main Terms and Conditions
  • Jurisdiction: Legal disputes subject to Indian jurisdiction

Customer Rights

  • Consumer Protection: Rights as per Indian Consumer Protection Act 2019
  • Fair Treatment: Commitment to fair and transparent business practices
  • Complaint Resolution: Structured process for addressing customer concerns
  • Escalation: Clear escalation path for unresolved issues

Important Notes:

  • All cancellation requests must be made during business hours for immediate processing
  • Orders cancelled outside business hours will be processed the next business day
  • International customers should account for time zone differences when requesting cancellations
  • This policy is subject to our main Terms and Conditions

For immediate cancellation assistance, contact our customer service team at email us at info@cleanstuff.co

This policy was last updated on July 16, 2025. Please check our website periodically for any updates.