Shipping policy

Effective Date: July 16, 2025
Last Updated: July 16, 2025

1. Shipping Overview

At CleanStuff, we're committed to getting your eco-friendly cleaning sheets to you quickly and safely while minimising our environmental impact. Our lightweight, concentrated products reduce shipping footprint compared to traditional liquid cleaners.

2. Processing Time

Order Processing

Standard Processing: 1-2 business days
Holiday Periods: 2-3 business days during peak seasons
Custom Orders: 3-5 business days (if applicable)

Processing Schedule

Order Cutoff (India): Orders placed before 2:00 PM IST Monday-Friday are processed the same day
Order Cutoff (UAE orders): Orders placed before 12:00 PM IST Monday-Friday are processed the same day
Weekend Orders: Orders placed on weekends are processed the next business day
Holiday Processing: No processing on Indian national holidays

Order Confirmation

You'll receive an email confirmation immediately after placing your order, followed by a shipping confirmation with tracking information once your order ships.

3. Shipping Areas

Domestic Shipping (India)

We ship throughout India, including:

All major cities and metro areas
Tier 2 and Tier 3 cities
Rural areas (where courier service is available)
PO Box addresses (where supported by courier partners)
Both residential and commercial addresses

International Shipping (UAE)

We offer international shipping to the United Arab Emirates:

All Emirates: Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah, Umm Al Quwain
Both residential and commercial addresses
PO Box addresses in major cities

Shipping Restrictions

We currently do not ship to:

Countries other than India and UAE
Remote areas where courier service is unavailable
Addresses with incomplete or incorrect information
Military or restricted zones (as per courier partner policies)

4. Shipping Methods and Delivery Times

Domestic Shipping (Within India)

Standard Shipping

Delivery Time: 3-7 business days for metro cities
Extended Areas: 5-10 business days for remote locations
Carrier Partners: Blue Dart, Delhivery, Ekart, or other reliable courier services
Cost: ₹50 for all orders

Express Shipping

Delivery Time: 1-3 business days for metro cities
Cost: ₹150
Availability: Major cities and metro areas only
Carrier Partners: Blue Dart Express, FedEx, or DHL

International Shipping (India to UAE)

Standard International Shipping

Delivery Time: 7-14 business days
Cost: ₹800 for orders up to 2kg, additional charges for heavier packages
Carrier Partners: India Post, Blue Dart, DHL, or FedEx
Customs: Customer responsible for any customs duties or taxes

Express International Shipping

Delivery Time: 3-7 business days
Cost: ₹1,500 for orders up to 2kg
Carrier Partners: DHL, FedEx, or Blue Dart
Tracking: Full tracking available throughout transit

Special Delivery Considerations

Remote Areas in India

Additional Time: Add 2-5 business days to standard delivery estimates
Availability: Subject to courier partner serviceability
Additional Charges: May apply for very remote locations

UAE Delivery Notes

Address Requirements: Clear address with Emirates and area details required
Contact Information: Local UAE contact number mandatory for delivery
Customs Documentation: Proper declaration and documentation included

5. Shipping Costs

Domestic Shipping (India)

Shipping Rates

Standard Shipping: ₹50 for all orders
Express Shipping: ₹150 (metro cities only)
Remote Area Surcharge: Additional ₹30-100 may apply for difficult-to-reach locations

International Shipping (India to UAE)

Standard Rates

Up to 500g: ₹600
Up to 1kg: ₹800
Up to 2kg: ₹1,200
Additional per kg: ₹300

Express Rates

Up to 500g: ₹1,200
Up to 1kg: ₹1,500
Up to 2kg: ₹2,200
Additional per kg: ₹600

Additional Charges

Insurance: Optional package insurance available for additional cost
Customs Duties: Customer responsibility for UAE deliveries
Remote Area Charges: As applicable based on delivery location

Subscription Orders

Domestic: Standard shipping rates apply (₹50 per delivery)
International: Standard international shipping rates apply
Frequency: Shipping charged for each subscription delivery

6. Order Tracking

Tracking Information

Tracking Number: Provided via email once order ships
Tracking Portal: Available on our website and carrier websites
Updates: Automatic email updates at key shipping milestones

Tracking Timeline

Processing: Order confirmation received
Shipped: Tracking number provided and package in carrier network
In Transit: Package moving toward destination
Out for Delivery: Package on delivery truck
Delivered: Package successfully delivered

7. Delivery Information

Delivery Requirements

Signature: Not typically required for standard orders
Signature Required: Available upon request for added security
Safe Delivery: Packages may be left at doorstep unless signature required

Delivery Attempts

Failed Delivery: Carrier will attempt redelivery based on their policy
Pickup Options: Packages may be available for pickup at local carrier facilities
Delivery Instructions: Special instructions can be added during checkout

Package Security

Theft Protection: We are not responsible for packages stolen after successful delivery
Delivery Confirmation: Tracking shows successful delivery to address provided
Safe Delivery Options: Consider delivery to workplace or secure locations if concerned about theft

8. Special Shipping Situations

Weather and Natural Disasters

Service Delays: Severe weather may cause carrier delays beyond our control
Safety Priority: Carrier safety protocols take precedence over delivery schedules
Communication: We'll notify customers of significant delays when possible

Peak Season Shipping

Holiday Periods: Thanksgiving through New Year may experience increased shipping times
Advance Notice: Order early during peak seasons to ensure timely delivery
Cutoff Dates: Holiday delivery cutoff dates will be posted on our website

Address Issues

Incorrect Addresses: Orders shipped to incorrect addresses provided by customer are customer responsibility
Address Changes: Contact us immediately if address changes are needed before shipping
Undeliverable Packages: Returned packages due to address issues may incur additional shipping charges

9. Packaging and Environmental Commitment

Eco-Friendly Packaging

Minimal Packaging: We use the smallest possible packaging to reduce waste
Recyclable Materials: Packaging materials are recyclable where facilities exist
Plastic-Free Options: Working