Refund policy

Return and Refund Policy

Effective Date: July 16, 2025
Last Updated: July 16, 2025

1. Our Commitment

At CleanStuff, we stand behind the quality of our eco-friendly cleaning products. We offer a comprehensive return and refund policy to ensure your complete satisfaction with every purchase.

2. 100% Satisfaction Guarantee

First-Time Customer Guarantee

  • Coverage: All first-time customers are covered by our 100% satisfaction guarantee
  • Promise: If you're not completely satisfied with your first CleanStuff purchase, we'll make it right
  • No Questions Asked: We honour this guarantee without requiring detailed explanations
  • Solutions: Choose from full refund, product replacement, or store credit

What This Means

  • Risk-Free Trial: Try CleanStuff products with confidence
  • Quality Assurance: We're confident you'll love our eco-friendly cleaning sheets
  • Customer First: Your satisfaction is our primary concern
  • Easy Process: Simple return process for first-time customers

3. Return Eligibility

Who Can Return

  • All Customers: Both first-time and repeat customers can return products
  • Domestic Orders: Returns accepted from all India locations
  • International Orders: Returns accepted from UAE (return shipping costs apply)

Return Window

  • First-Time Customers: 60 days from delivery date
  • Repeat Customers: 30 days from delivery date
  • Holiday Purchases: Extended return window during festival seasons (details posted during holidays)

Product Condition

  • Opened Products: Acceptable for return (we understand you need to try the product)
  • Unopened Products: Fully returnable
  • Partially Used: Acceptable for return under satisfaction guarantee
  • Original Packaging: Preferred but not required for return acceptance

4. Return Process

How to Initiate a Return

  1. Contact Customer Service:

    • Email: [insert email address]
    • Phone: [insert phone number]
    • Online Form: Available on our website

  2. Provide Information:

    • Order number
    • Reason for return (optional but helpful)
    • Preferred resolution (refund, replacement, store credit)

  3. Receive Return Authorisation:

    • Return authorisation number (RMA)
    • Return shipping instructions
    • Return address details

Return Shipping Process

Domestic Returns (Within India)

  • Return Address: Provided with RMA number
  • Shipping Method: Any reliable courier service
  • Packaging: Secure packaging to prevent damage during transit
  • Return Shipping Cost:
    • First-time customers: We provide prepaid return label
    • Repeat customers: Customer responsible for return shipping costs

International Returns (From UAE)

  • Return Process: Contact customer service for specific instructions
  • Shipping Costs: Customer responsible for return shipping
  • Customs: Customer handles any customs requirements for return shipping
  • Alternative: In some cases, we may offer partial refund instead of physical return

Return Timeline

  • Initiate Return: Contact us within return window
  • Ship Return: Package and ship within 7 days of receiving RMA
  • Processing: We process returns within 3-5 business days of receipt
  • Refund: Refunds processed within 5-7 business days after return processing

5. Refund Options

Available Refund Methods

Full Refund

  • Coverage: Purchase price of returned items
  • Method: Original payment method
  • Timeline: 5-7 business days after processing
  • Exclusions: Shipping charges (except for defective products or our error)

Store Credit

  • Value: 110% of purchase price for store credit option
  • Validity: Store credit valid for 12 months
  • Usage: Can be used for any CleanStuff products
  • Benefits: Extra 10% value plus no shipping cost deductions

Product Replacement

  • Like-for-Like: Same product replacement
  • Alternative Product: Different product of equal or lesser value
  • Shipping: Free replacement shipping for defective products
  • Timeline: Replacements shipped within 2-3 business days

Refund Processing

Refund to Original Payment Method

  • Credit/Debit Cards: 5-7 business days
  • Digital Wallets: 3-5 business days
  • Net Banking/UPI: 3-5 business days
  • International Payments: 7-10 business days

What's Refunded

  • Product Cost: Full purchase price of returned items
  • Taxes: All applicable taxes refunded
  • Original Shipping: Only refunded if product was defective or sent in error
  • Return Shipping: Not refunded (except first-time customer guarantee)

6. Non-Returnable Items

Health and Safety Restrictions

  • Contaminated Products: Items contaminated with harmful substances
  • Safety Compromised: Products where safety/hygiene may be compromised
  • Damaged Packaging: Items with severely damaged or destroyed packaging (safety concern)

Special Circumstances

  • Custom Orders: Special custom-made products (if applicable)
  • Final Sale Items: Clearly marked final sale products (rare exceptions)
  • Promotional Samples: Free samples or promotional items

7. Defective or Damaged Products

Our Responsibility

  • Manufacturing Defects: Full responsibility for defective products
  • Shipping Damage: Products damaged during shipping
  • Wrong Products: Items sent incorrectly due to our error
  • Quality Issues: Products not meeting quality standards

Resolution for Defective Products

  • Immediate Replacement: Priority replacement shipping
  • Full Refund: Including original shipping costs
  • Return Shipping: Prepaid return label provided
  • Expedited Processing: Priority processing for defective items

Reporting Defective Items

  • Timeline: Report within 7 days of delivery
  • Documentation: Photos of defective items helpful but not required
  • Description: Brief description of the defect or damage
  • Resolution: We'll work with you to find the best solution

8. Quality Guarantee

Product Performance

  • Cleaning Effectiveness: Products should clean as advertised
  • Eco-Friendly Claims: Products meet environmental standards as stated
  • Safety Standards: Products safe for intended use
  • Packaging Integrity: Products arrive in good condition

If Products Don't Meet Expectations

  • Performance Issues: If cleaning sheets don't perform as expected
  • Skin Sensitivity: If products cause unexpected skin reactions
  • Environmental Concerns: If products don't meet eco-friendly expectations
  • Usage Difficulties: If products are difficult to use as described

9. International Returns (UAE)

Special Considerations

  • Return Shipping: Customer pays return shipping costs
  • Customs Duties: Customer responsible for any return customs fees
  • Processing Time: Additional 5-7 days for international return processing
  • Alternative Solutions: We may offer alternative resolutions to avoid return shipping costs

Simplified Process for UAE Customers

  • Partial Refund Option: Keep product, receive partial refund
  • Future Order Credit: Credit applied to next order
  • Local Resolution: Working on local return options for future

10. Refund Exceptions

Non-Refundable Charges

  • Return Shipping: Customer shipping costs (except first-time guarantee)
  • Payment Processing Fees: Third-party payment gateway charges
  • Customs Duties: International shipping duties and taxes
  • Late Return Fees: If return initiated outside return window

Partial Refunds

  • Restocking Fee: ₹50 for returns outside satisfaction guarantee (rare cases)
  • Condition-Based: Refund amount may vary based on product condition
  • Used Products: Heavily used products may receive partial refund

11. Customer Support

Return Support Team

  • Dedicated Team: Specialised team for returns and refunds
  • Response Time: 24-48 hours for return inquiries
  • Languages: Support available in English and Hindi
  • Resolution Focus: Committed to fair and quick resolution

Contact Information

  • Email: info@cleanstuff.co
  • Business Hours: Monday-Friday, 9:00 AM - 6:00 PM IST
  • Weekend Support: Limited weekend support for urgent return issues

12. Fraud Prevention

Return Abuse Prevention

  • Monitoring: We monitor return patterns to prevent abuse
  • Reasonable Use: Returns should be for legitimate satisfaction issues
  • Account Review: Excessive returns may trigger account review
  • Fair Use: We reserve the right to limit returns in cases of abuse

Legitimate Returns

  • Good Faith: We assume all returns are made in good faith
  • Benefit of Doubt: Customer gets benefit of doubt in unclear situations
  • Fair Treatment: All customers treated fairly and respectfully

13. Legal Compliance

Consumer Rights

  • Indian Consumer Protection Act: Full compliance with consumer rights
  • Fair Trade Practices: Adherence to fair business practices
  • Transparency: Clear and honest communication about policies
  • Legal Remedies: Customers retain all legal rights under applicable laws

International Compliance

  • UAE Regulations: Compliance with UAE consumer protection laws
  • Cross-Border Commerce: Adherence to international commerce regulations
  • Tax Compliance: Proper handling of taxes and duties

14. Policy Updates

Changes to Policy

  • Notification: Changes communicated 30 days in advance
  • Grandfathering: Existing orders covered under policy at time of purchase
  • Improvement Focus: Changes made to improve customer experience
  • Customer Input: We welcome feedback on policy improvements

Effective Dates

  • Current Policy: Effective for all orders placed after July 16, 2025
  • Previous Orders: Orders placed before this date covered under previous policy
  • Grace Period: Reasonable grace period for policy transitions

Important Reminders:

  • Keep your order confirmation email for easy return processing
  • Contact us immediately if you receive damaged or defective products
  • First-time customers enjoy enhanced return benefits under our satisfaction guarantee
  • We're committed to making returns as easy and fair as possible

For return assistance, contact us at:

  • Email: info@cleanstuff.co
  • Website: cleanstuff.co

This policy was last updated on July 16, 2025. Please check our website for the most current version.